Privacy Policy

Last updated: September 21, 2026

This Privacy Policy explains how R&R Group LLC, dba The Pet Parlor, located at 5949 Hollister Ave, Ste A, Goleta, CA 93117, collects, uses and protects the information you give us. R&R Group LLC is the registered business that operates the text messaging program described here.

Information we collect

We only collect information you give us directly, through the appointment request form on this website. That information is:

• Your full name
• Your mobile phone number
• Your email address
• Whether you checked the box consenting to receive text messages

We do not buy, rent, or otherwise obtain contact information from lead lists, data brokers, affiliates or any third-party source.

How we use your information

We use the information you submit only to respond to your request: to contact you about scheduling, and, if you opt in to texts, to send appointment confirmations and reminders.

Text messaging and your consent

You will only receive text messages from us if you check the SMS consent box on our appointment request form. That box is unchecked by default and is not required in order to submit the form. If you leave it unchecked we will contact you by phone or email only.

If you do opt in, the messages you receive are transactional messages about your own appointments: confirmations and reminders. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to stop receiving messages, or reply HELP for help. You may also call us at (805) 998-9402 or email [email protected] to be removed.

Sharing your information

We share your information only with the service providers that make this program work: the software and telecommunications providers we use to send our text messages. These providers may only use the information to provide those services to us.

We may disclose information if required to do so by law, or to protect the rights, property or safety of R&R Group LLC, our customers or others.

Cookies and tracking

This website uses only the cookies our website platform needs to operate the site. We do not use advertising cookies, we do not run third-party advertising or retargeting pixels, and we do not sell or share tracking data. You can block or delete cookies at any time in your browser settings.

Data security

We use reasonable administrative and technical safeguards to protect the information you submit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

How long we keep your information

We keep your request and your consent record only as long as needed to respond to you and meet our legal obligations. You may ask us to delete your information at any time using the contact details below.

Your choices and rights

You may ask us at any time to see the information we hold about you, correct it, or delete it. You may withdraw consent to text messages at any time by replying STOP, and you may ask to be removed from all contact by calling or emailing us. We do not sell personal information.

Children

This website and our messaging program are intended for people who are at least 18 years old. We do not knowingly collect information from children.

Changes to this policy

If we change this Privacy Policy we will post the revised version on this page and update the "last updated" date above.

Contact us about privacy